Home / Practice Areas / Privacy & Security / Customer Proprietary Network Information (CPNI)
Customer proprietary network information (CPNI) is the data collected by telecommunications companies about a consumer's telephone calls. It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and any other information that appears on the consumer's telephone bill.
Each year, telecommunications companies need to file with the FCC to certify that staff has completed CPNI training.
The FCC requires employees of telecom providers to be trained so they understand what they can and cannot say during the course of in-person or telephone conversations, how to manage personal data, and how to get consent or log opt-out/opt-in conversations.
Failure to comply with the FCC’s CPNI requirements could results in disciplinary action, fines, and penalties.
Our CPNI training sessions are customized to your business and workforce. Customization ensures your training program is applicable to the type and location of telecom products and services your company offers and how your employees interact with protected data.
Award-winning practice with unparalleled experience in the telecommunications sector, our clients include VoIP, wireless and traditional telecom companies, SaaS and cloud technologists, and nearly every imaginable business driving the digital revolution.
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