Overview
Federal, state, and individual plaintiffs are aggressively combatting a single concern: rampant robocalls using VoIP and Cloud services. Compliance with robocall mitigation regulation is crucial for businesses in today’s rapidly evolving telecommunications landscape. With an in-depth understanding of the Telephone Consumer Protection Act (TCPA), our team offers comprehensive counsel on STIR/SHAKEN compliance requirements, risk mitigation, and enforcement actions.
We assist clients in developing and implementing robust robocall mitigation strategies, including adopting STIR/SHAKEN protocols, call blocking and labeling compliance, and opt-in/opt-out procedures. Our attorneys also guide responding to Federal Communications Commission (FCC) and state enforcement actions, defending against TCPA class actions, and engaging in policy advocacy efforts. By staying at the forefront of robocall regulations, we enable our clients to effectively manage their operations and minimize legal exposure in this rapidly evolving area.
Full Spectrum Services
- TCPA compliance program development and implementation, including:
- Guidance on STIR/SHAKEN and other call authentication protocols to combat spoofing;
- Advising on call blocking and labeling requirements to avoid potential issues;
- Advising on auto dialers, text messaging, and pre-recorded message broadcasting to avoid violations;
- Advise on list-scrub requirements for Do Not Call (DNC) and other relevant registries to respect customer preferences
- Assisting with prior express consent and opt-out procedures for customer preferences.
- Defense against FCC and state enforcement actions for regulatory compliance;
- Counseling on TCPA class action defense strategies to minimize legal exposure;
- Robocall Mitigation Risk Analysis to understand your exposure for enforcement action and/or litigation;
- Gap analysis of your policies, practices, procedures, and tools to mitigate illegal and unwanted robocall traffic from client networks;
- Advise on potential exemptions to DNC standards for legal and compliant communication;
- Registration support with applicable states for operational compliance;
- Guidance on the “Know Your Customer” standard to ensure client compliance;
- Supplier due diligence review to ensure your telemarketing clients are compliant with state or federal regulations, including:
- The Telemarketing Sales Rule (TSR),
- The Telephone Consumer Protection Act (TCPA), and
- The Gramm-Leach-Bliley Act (GLB).
