Overview
We offer specialized legal counsel to help clients navigate the complex regulatory landscape surrounding Consumer Proprietary Network Information (CPNI) protection. CPNI, which includes sensitive data such as call records and location information, is subject to strict rules imposed by the Federal Communications Commission (FCC) to safeguard customer privacy.
Our attorneys assist clients in understanding their CPNI obligations and developing comprehensive compliance programs. We guide clients on obtaining proper customer consent for data sharing, managing opt-in and opt-out mechanisms, and implementing robust data security measures to prevent unauthorized access to sensitive information.
We also offer compliant employee training programs to help clients maintain CPNI compliance. Telecommunications companies must file an annual certification with the FCC confirming their staff has completed CPNI training. Our training sessions cover the definition of CPNI, customer approval requirements, authentication procedures, breach notification obligations, record-keeping, and annual certifications. Customized CPNI training programs offer numerous benefits for businesses, including increased employee awareness of privacy issues, legal requirements, and risks associated with handling CPNI. These tailored sessions also document each employee’s role in protecting CPNI, reduce reputational risks, and encourage better incident reporting and responsiveness.
Full Spectrum Services
- Guidance on compliance with CPNI regulations and Federal Communications Commission (FCC) rules;
- CPNI Certification Training and Certification Annual Filing
- Support for employee training on CPNI protection and data security best practices
- Advice on data breach notification requirements and response strategies specific to CPNI incidents;
- Representation in FCC enforcement actions and investigations related to CPNI violations;
- Guidance on customer consent management and opt-in/opt-out mechanisms for CPNI data sharing;
- Assistance with contract negotiations and vendor management to ensure CPNI protection;
- Guidance on the interplay between CPNI regulations and other privacy laws, such as GDPR and CCPA.
